Terms & Conditions

1.1Introduction

Welcome to M3CA, a trading name of M3CA LTD and M3CA LLC. These terms and conditions set out the rules for using the M3CA website and services. By accessing this website and using our services you agree to these terms in full. If you do not agree with any part of them, you must not use our website or services.

1.2Definitions

• “Company”, “we”, “our”, “us”: M3CA, trading as M3CA LTD and M3CA LLC.
• “Client”, “you”, “your”: the individual or entity using our services.
• “Services”: the media, IT, education, talent, hospitality, healthcare, marketing, fabrication and platform services provided by M3CA and its verticals.
• “Website”: the M3CA website at www.m3ca.com, together with the vertical sites operated under the same brand.

1.3Services

M3CA provides media and IT services alongside a group of specialist verticals, including but not limited to film and content production, app and software development, managed IT, cyber and compliance, IT certification and training, talent and crew supply, hospitality staffing, healthcare operations software, marketing, and CNC and fabrication. The specifics of each engagement are set out in a separate agreement, quotation or statement of work, and the service schedules in these terms apply in addition to the general terms.

1.4User accounts

• Account creation: to access certain services you may need an M3CA account. You must provide accurate and complete information when registering.
• Account security: you are responsible for keeping your credentials confidential and must notify us immediately of any unauthorised use of your account.

1.5Use of services

• Acceptable use: you agree to use our services only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit any third party's use of the services. Prohibited activity includes unauthorised access to our services or systems, fraudulent activity, and transmitting harmful or disruptive code such as viruses or malware.
• Service modifications: we may modify or discontinue any part of our services at any time without notice.

1.6Payment terms

• Fees: fees are set out in the agreement, quotation or statement of work and fall due as stated on the invoice.
• Payment methods: we accept card payments, bank transfers and PayPal.
• Late payments: late payments may incur interest at the rate stated in the agreement. We may suspend or terminate services on overdue accounts.

1.7Intellectual property

• Ownership: all intellectual property rights in the services and in any content provided by M3CA, including software, graphics and text, remain the property of M3CA or our licensors.
• Client materials: you keep ownership of any materials you supply to us. You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and modify those materials solely to deliver the services.

1.8Confidentiality

• Confidential information: both parties will keep confidential any proprietary information disclosed during the provision of services, including business plans, technical data and trade secrets.
• Exclusions: information that is publicly available, independently developed without reference to the confidential information, or required to be disclosed by law is not confidential information.

1.9Data protection

• Personal data: we are committed to protecting your personal data. Our use of it is governed by our Privacy Policy, which forms part of these terms.
• Data security: we apply appropriate technical and organisational measures to protect your data from unauthorised access, loss or damage.

1.10Warranties and disclaimers

• Service warranties: we warrant that our services will be performed with reasonable skill and care. So far as the law allows, we disclaim all other warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.
• Limitation of liability: to the maximum extent permitted by law, M3CA is not liable for indirect, incidental or consequential loss, including loss of profits, revenue or data, arising out of or in connection with our services.

1.11Indemnification

You agree to indemnify, defend and hold harmless M3CA, its officers, directors, employees and agents against any claims, liabilities, damages, losses and expenses, including legal fees, arising out of or connected with your use of our services, your breach of these terms, or your infringement of any intellectual property or other rights of a third party.

1.12Termination

• Termination by the client: you may terminate your agreement with us at any time by giving written notice. Termination takes effect at the end of the current billing period.
• Termination by M3CA: we may terminate or suspend your access to the services immediately, without prior notice or liability, if you breach these terms. On termination your right to use the services ends immediately.

1.13Force majeure

M3CA is not liable for any failure or delay in performing our obligations where that failure or delay is caused by circumstances beyond our reasonable control, including natural disasters, acts of terrorism, labour disputes and governmental action.

1.14Governing law and dispute resolution

• Governing law: these terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.
• Dispute resolution: disputes arising out of or in connection with these terms will first be addressed through negotiation. If the parties cannot resolve the dispute by negotiation, it will be settled by binding arbitration under the rules applicable in England and Wales.

1.15Changes to these terms

M3CA may modify these terms at any time. Changes take effect when posted on our website. Your continued use of our services after a change constitutes acceptance of the updated terms.

1.16Miscellaneous

• Severability: if any provision of these terms is found invalid or unenforceable, the remaining provisions remain in full force.
• Entire agreement: these terms, together with any agreement or statement of work, form the entire agreement between you and M3CA regarding your use of our services.
• Waiver: no waiver of any term is a further or continuing waiver of that term or any other term.

1.17Contact

• Phone: +44 7359 079731
• Email: info@m3ca.com
• Address: 35 Berkeley Square, Mayfair, London, W1J 5BJ, United Kingdom

2.1Introduction

These terms govern the provision of media services by M3CA LTD to the client. By commissioning any media service from M3CA you agree to be bound by the terms below.

2.2Scope of services

Media services may include, but are not limited to, the following. Specific deliverables and timelines are set out in the individual project agreement, quotation or service contract.

• Photography and videography
• Advertising and promotional content creation
• Graphic design and branding
• Editing and post-production
• Media consultancy and strategy
• Social media and digital content creation

2.3Booking and payment

• A signed agreement or confirmation email and the full or agreed deposit payment is required to secure any booking.
• The final balance must be paid in full before final delivery of any media files, unless agreed otherwise in writing.
• Payment confirms acceptance of these terms.

2.4No refund policy

All payments made to M3CA LTD for media services are non-refundable under any circumstances, including but not limited to those below. In exceptional cases a refund may be considered solely at the discretion of M3CA LTD and must be requested in writing.

• Change of mind
• Client dissatisfaction on subjective grounds once work has been delivered to the agreed brief
• Cancellation of the event or project
• Delays or unavailability on the part of the client

2.5Revisions and alterations

• Projects include the number of revisions stated in the service agreement.
• Changes or requests outside the original scope may incur additional charges.
• M3CA is not obliged to revise or amend any material after the client has given final approval.

2.6Intellectual property and usage rights

• On full payment the client receives the agreed rights to use the final deliverables for personal, commercial or organisational purposes.
• M3CA retains the right to use any material produced as part of your project, including photographs, video, designs and audio, for our own promotional and portfolio purposes, including our website, social platforms, presentations and printed marketing.
• Requests for non-disclosure or restricted promotional use must be agreed in writing before the project starts and may incur additional charges.

2.7Client responsibilities

• Provide all required materials, content and feedback promptly to avoid delays.
• Ensure all permissions, rights and licences for third-party content are secured before submission to M3CA.
• Attend scheduled meetings or shoots as arranged.

2.8Project timelines

Timelines are approximate and may be adjusted for revisions, client response times or unforeseen circumstances. M3CA will communicate clearly if a timeline needs to change.

2.9Limitation of liability

While every effort is made to deliver high-quality work, M3CA is not liable for:

• Loss of revenue or reputation resulting from the use of or delay to media content
• Technical failures, file loss or equipment malfunction beyond our control
• Dissatisfaction based on subjective interpretation of creative output where the brief has been followed

2.10Termination

M3CA may terminate services and retain all payments made if:

• The client fails to meet agreed deadlines for content submission or payment
• The client engages in abusive or unprofessional behaviour
• The project is delayed by the client beyond 30 days without reasonable explanation

2.11Amendments and governing law

We may update these terms at any time; continued use of our services constitutes acceptance of the amended terms. This agreement is governed by and construed in accordance with the laws of England and Wales.

3.1Introduction

These terms govern participation in the IT training programme and all M3CA Academy courses delivered by M3CA LTD. By enrolling, the participant agrees to be bound by these terms.

3.2Programme overview

The programme provides structured IT training, industry-standard certifications and, where applicable, guided transition into professional employment. It may include digital course materials, live or recorded sessions, mentorship, practical projects and certification exam preparation, delivered through M3CA Academy at edu.m3ca.com.

3.3Eligibility and enrolment

Participants must be at least 18 years of age and have a reasonable level of digital literacy. Enrolment is confirmed on receipt of payment and submission of the signed enrolment or employment contract.

3.4Fees and payment

• The total programme fee is payable in advance unless otherwise agreed in writing.
• Fees may cover training, exams, materials and professional support.
• Once payment has been received and enrolment confirmed, the refund policy below applies.

3.5Refund policy

M3CA LTD maintains a strict no-refund policy in the following circumstances:

• Once the participant has signed a letter of employment or contract of employment issued by M3CA LTD or its affiliated partners, the fee becomes non-refundable.
• Where course access has been granted and training has commenced, live or recorded, no refund is issued for partial completion.
• Refunds are not issued for personal relocation, change in circumstances, lack of time or voluntary withdrawal.

3.6Training delivery and exams

• Training is delivered through a blended model that may be online, in person or hybrid.
• Participants are expected to complete modules, assignments and mock exams as scheduled.
• External exam booking fees are covered once per participant unless stated otherwise. Resit fees may be charged separately.

3.7Employment support

On successful completion, participants may be supported into employment through CV support, interview preparation or internal placement. Job placement is not guaranteed unless explicitly stated in the contract.

3.8Participant conduct

Participants are expected to behave professionally throughout the programme. Harassment, abuse or disruptive behaviour toward staff or other learners may result in removal from the programme without refund.

3.9Intellectual property

All materials provided during the programme are the intellectual property of M3CA LTD or its licensors. Reproduction, distribution or resale without permission is strictly prohibited.

3.10Communication and support

Official communication is maintained by email and designated channels. Excessive or inappropriate contact through personal numbers, including repeated missed calls or messages, may be treated as harassment and may result in restricted access to support services.

3.11Programme duration

The programme is designed to be completed within the timeline given at enrolment, typically 6 to 12 weeks. This may vary with participant engagement and exam scheduling.

3.12Amendments and governing law

M3CA LTD may modify these terms without notice; continued participation after an amendment indicates acceptance of the updated terms. This agreement is governed by the laws of England and Wales.

4.1What is supplied

Managed IT covers monitoring, maintenance, support engineering, infrastructure work, cyber assessment and compliance preparation. The exact services, coverage hours and response targets are set out in the service agreement for your account.

4.2Charging

Managed services are invoiced monthly in advance. Project work, hardware, third-party licences and out-of-hours attendance are quoted and invoiced separately.

4.3Client obligations

• Provide timely access to systems, sites and administrator credentials needed to deliver the service.
• Maintain supported operating systems, licences and hardware; unsupported estate may be excluded from response targets.
• Apply recommended remediation within agreed timescales, or accept the documented risk in writing.

4.4Security limitations

No provider can guarantee absolute security. We deliver monitoring, hardening and response with reasonable skill and care, but we do not warrant that systems will be free of compromise, and we are not liable for loss arising from vulnerabilities in third-party software, client-side misuse, or risks the client declined to remediate.

4.5Backups and continuity

Backup, retention and recovery targets apply only where they are stated in your service agreement. Where backup is not in scope, the client is responsible for its own data protection and continuity arrangements.

5.1Nature of the service

M3CA Sous Chef introduces vetted chefs and hospitality staff to hosts, venues and operators. Unless the booking states otherwise, we act as an introduction and placement service: the chef performs the service, and M3CA arranges, vets and administers the booking.

5.2Booking, deposits and cancellation

• A booking is confirmed on receipt of the deposit and written confirmation of date, location, guest numbers and menu.
• Cancellation more than 7 days before the service date: the deposit is retained and the balance released.
• Cancellation within 7 days: the full fee remains payable, as the chef's time and sourcing are already committed.
• Changes to guest numbers, timing or menu after confirmation may alter the fee.

5.3Vetting scope

Chefs are interviewed, reference-checked and their documentation reviewed before joining the roster. Vetting confirms identity, right to work and stated experience; it is not a warranty of any particular outcome on the night.

5.4Food safety and allergens

Chefs work to food hygiene standards appropriate to the engagement. The host must disclose all allergies, intolerances and dietary requirements in writing before the service date. M3CA is not liable for reactions arising from undisclosed or late-disclosed requirements, or from ingredients supplied by the host.

5.5Site, equipment and conduct

The host is responsible for providing safe access, a working kitchen and utilities suitable for the agreed menu. Abusive or unsafe conditions entitle the chef and M3CA to end the engagement with the fee remaining payable.

6.1Engagement

M3CA Talent supplies crew, technicians and staff for productions, events and operational shifts. Rates, call times, roles and overtime terms are confirmed in the booking sheet for each engagement.

6.2Cancellation

• Cancellation more than 48 hours before call time: no charge beyond any committed third-party costs.
• Cancellation within 48 hours: the full shift rate is payable.
• Overruns beyond the booked hours are charged at the agreed overtime rate.

6.3Checks and insurance

We verify identity and right to work for everyone on the roster, and confirm role-relevant certification where the role requires it. The hirer remains responsible for site safety, risk assessments and any public liability or employer's liability cover required for the location.

6.4Direct engagement

Where a client engages a crew member introduced by M3CA outside the platform within 12 months of the introduction, an introduction fee as stated in the client agreement becomes payable.

7.1Software, not care

M3CA Healthcare is operations and compliance software for registered care providers. It is not a care provider, not a medical device, and it does not give clinical, diagnostic or care advice. Clinical decisions and regulated care remain the sole responsibility of the registered provider and its staff.

7.2Compliance posture

The platform is built to support providers preparing for and evidencing CQC inspection, and is operated in line with ISO 27001 aligned controls. Alignment with a framework supports the provider's own compliance; it does not transfer regulatory responsibility to M3CA.

7.3Data handling

• The provider is the data controller for care records and staff data held in the platform; M3CA acts as processor under a data processing agreement.
• Data is stored in the United Kingdom or the European Economic Area unless agreed otherwise in writing.
• On termination, the provider may export its data; we retain records only for the period stated in the data processing agreement.

7.4Availability

We target high availability and publish planned maintenance in advance. Where a service level is committed, it is stated in the subscription agreement. Providers must maintain their own contingency process for periods when any digital system is unavailable.

8.1Access and subscriptions

Access to M3CA platforms is granted per named user or per organisation as set out in your subscription. Credentials must not be shared, resold or used to build a competing service.

8.2Beta features

Features marked beta, including M3CA Atlas, are provided as-is for evaluation. They may change or be withdrawn without notice, and no service level or warranty applies to them.

8.3Acceptable use

• No attempt to probe, scan or breach platform security, and no automated scraping beyond documented APIs.
• No uploading of unlawful content, malware, or personal data you have no lawful basis to process.
• Reasonable use of storage, compute and API rate limits as published for your plan.

8.4Your data

You retain ownership of the data you put into our platforms. You can export it in a common format at any time during the subscription, and we delete or return it after termination in line with the agreed retention period.

9.1Quotations

Quotations are valid for 30 days and are based on the drawings, specification, materials and quantities supplied at the time of quoting. Changes to any of these may change the price and lead time.

9.2Materials and tolerances

Unless a tolerance is stated in the specification, work is produced to standard commercial tolerances for the process and material. Natural variation in timber, stone, metal finish and print colour is not a defect.

9.3Approvals and revisions

• Production starts only after the client signs off drawings, samples or artwork proofs.
• Errors carried through from an approved proof are chargeable to correct.
• Marketing engagements include the number of revision rounds stated in the scope; further rounds are quoted separately.

9.4Delivery and risk

Risk in fabricated goods passes on delivery or collection. Damage in transit must be reported in writing within 48 hours of receipt with photographic evidence.

9.5Campaign performance

Marketing services are delivered with reasonable skill and care. We do not guarantee any specific ranking, reach, conversion or revenue outcome, as those depend on markets, platforms and factors outside our control.

10.1Assistive output

M3CA AI and any generated summaries, drafts or recommendations are assistive. Output can be incomplete or inaccurate and must be reviewed by a person before it is relied on, published or used in a regulated, clinical, legal or financial decision.

10.2No advice

AI features do not provide legal, medical, clinical, financial or regulatory advice, and any citation or reference produced by an assistant should be checked against the underlying source.

10.3Prompts and data

• Do not enter confidential client data, personal data or credentials into an assistant unless your agreement with us expressly covers it.
• Prompts and responses may be logged for security, abuse prevention and service quality, and are handled under our Privacy Policy.
• We do not sell prompt content, and we do not use client data to train third-party foundation models.

10.4Availability and change

AI features depend on third-party model providers and may change, degrade or be withdrawn. Where an assistant cannot answer reliably, it will route you to a human through our contact channels.