Research

What we learned, written down

Method notes from engagements we were allowed to publish. Data anonymised, conclusions not softened.

  • Evaluating retrieval in regulated settings — Two analysts comparing an answer-quality evaluation scoreboard against tabbed source documents on a night desk

    AI

    March 2026

    Evaluating retrieval in regulated settings

    A method for building evaluation sets from an organisation's own historic cases, and what accuracy figures actually mean when a wrong answer has a regulator attached.

  • Completion, not enrolment — Learning studio where a practitioner records a certification training course module to camera

    Education

    November 2025

    Completion, not enrolment

    Drop-off data across four certification programmes, and the correlation between production quality of lesson media and whether learners reach the end.

  • Evidence as a product — Security team reviewing evidence packs and control records ahead of an audit

    Security

    June 2025

    Evidence as a product

    Treating compliance artefacts as generated output of a monitored estate rather than documents assembled under deadline.

  • One capture, many cuts — Operator moving with a steadicam rig while filming a walking subject

    Media

    February 2025

    One capture, many cuts

    A shooting methodology for campaigns that need forty deliverables from one production week, and where it breaks down.

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