12 — IT
Your reliable partner for expert support engineering
Delivering top-notch technical support, on site or remote. Our engineers keep your systems, studios and staff working, with response times you can plan around.
What we do
01
Remote Support
First-line and second-line support resolving the majority of issues without a site visit.
02
On-Site Engineering
Engineers dispatched to your office, studio or event when hands are needed on hardware.
03
Network & Server Support
Switching, routing, wireless and server estate maintained and documented properly.
04
Studio & AV Systems
Support for the production kit most IT firms will not touch: cameras, audio, streaming, storage.
05
SLA-Backed Response
Agreed response and resolution targets, reported against every month.
06
Onboarding & Offboarding
Accounts, devices and access handled cleanly whenever someone joins or leaves.
Start
Start with a conversation.
Tell us about the project, the audience and the deadline. We will come back with scope, cost and the crew or engineers who would run it.